1. Who processes your payment
Purchases are processed by Paddle, our reseller and merchant of record. Paddle is who appears on your receipt and card statement, and refunds are issued through Paddle back to your original payment method.
2. 14-day money-back guarantee
If you are not happy with a purchase, you can get a full refund within 14 days of the purchase date, no questions asked. To request one, use the link in your Paddle receipt email or write to support@scoutr.gg with the email you purchased under.
For consumers in the EU and EEA, this matches and honors your statutory 14-day right of withdrawal.
For purchases that include consumable game credits, credits you have already used on coached games are not restored by a refund.
3. Subscriptions and cancellation
You can cancel a subscription at any time; your plan stays active until the end of the current billing period and does not renew. Outside the 14-day window we do not refund partial billing periods.
4. Try before you buy
The Free plan exists so you can try the coach in real games before paying. Plan details are on the pricing page.
Questions? support@scoutr.gg