1. Who processes your payment
Purchases are processed by Paddle, our reseller and merchant of record. Paddle is who appears on your receipt and card statement, and refunds are issued through Paddle back to your original payment method.
2. 14-day money-back guarantee
If you are not happy with a purchase, you can get a full refund within 14 days of the purchase date, no questions asked. To request one, use the link in your Paddle receipt email or write to support@scoutr.gg with the email you purchased under.
For consumers in the EU and EEA, this matches and honors your statutory 14-day right of withdrawal.
For purchases that include consumable game credits, credits you have already used on coached games are not restored by a refund.
3. Subscriptions and cancellation
You can cancel a subscription at any time; your plan stays active until the end of the current billing period and does not renew. Outside the 14-day window we do not refund partial billing periods.
If you change plan, an upgrade is billed for the rest of your current billing period, and a downgrade takes effect at the end of the period you have already paid for. A plan change does not refund a partial billing period.
Your monthly coached games renew on the day your subscription started, not on the first of the month. Cancelling or changing plan does not restore games you have already used in the current monthly period.
3a. Extra game packs
Extra game packs are a one-time purchase. Their games can be used while you are on a Coach plan (Coach, Coach 2x or Coach 4x) or Pro, never expire, and are paused if you cancel your subscription or move to a plan that cannot use them. If a pack is refunded, the unused games from it are revoked; games you have already played are not clawed back.
4. Try before you buy
The Free plan exists so you can try the coach in real games before paying. Plan details are on the pricing page.
Questions? support@scoutr.gg